Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in New Malden
At Flowers New Malden, we pride ourselves on delivering only the freshest, hand-selected flowers to homes and businesses throughout New Malden. Your satisfaction is our highest priority, and with our Fresh Flowers Guarantee, you can shop with confidence knowing that your blooms will arrive looking beautiful and vibrant.
Damaged-On-Arrival Policy
If your flowers arrive damaged or not in optimal condition, please let us know on the day of delivery or the next day. To help us resolve the issue swiftly, we kindly request a clear photo of the damaged flowers and the packaging. Once received, we will assess the situation and provide a suitable solution, which may include a replacement or a refund. Our team is dedicated to ensuring you receive premium, fresh flowers every time.
Freshness Window Guarantee
We guarantee that every bouquet delivered within New Malden will remain fresh for at least five days from the date of delivery, provided they are cared for according to the care instructions included. If you believe your flowers have not lasted as promised, please contact us within this five-day window along with a photo of the arrangement. We will investigate your concerns and offer a replacement bouquet or a full or partial refund, depending on the circumstances.
Refunds & Replacement Options
Your happiness matters to us. If you are not satisfied with your flowers due to freshness or quality concerns, or if you receive an incorrect order, you may request either a replacement or a refund. Our team will review each case individually and will respond as quickly as possible to resolve your concern. Please note that requests made after the five-day freshness guarantee window may not be eligible for full refunds or replacements.
Complaints Process
We hope you always have a positive experience with Flowers New Malden. Should you wish to make a complaint regarding our service, delivery, or products, please get in touch with us at your earliest convenience. Your feedback helps us improve and continue providing outstanding floral arrangements and customer care. Once your complaint is received, our customer service team will acknowledge your concern within one working day and aim to resolve it promptly, typically within 2-3 business days. For more complex issues, we will keep you updated throughout the process and ensure a satisfactory outcome.
Trusted Local Florist in New Malden
Flowers New Malden is proud to serve both private households and local businesses with fresh flower deliveries you can rely on. Our commitment to quality, freshness, and exceptional service has made us a trusted choice in the New Malden area. Thank you for supporting your local florist—we look forward to brightening your special moments with our beautiful bouquets and arrangements.
