Florist Service Terms | Secure Flower Delivery in New Malden & Surroundings

E-commerce Terms & Conditions for Flower Delivery in New Malden

Welcome to Flowers New Malden: Terms & Conditions

Thank you for visiting Flowers New Malden’s official website. These Terms & Conditions set out the binding agreement between you, our valued customer, and Flowers New Malden. Please read these terms carefully before using our website or placing an order for flower delivery in New Malden and surrounding areas. By using our website and placing any order, you accept and agree to be bound by these Terms & Conditions at all times.

1. Scope of These Terms

These Terms & Conditions apply to all online flower orders placed through our website for delivery in New Malden and its surrounding localities. All references to "we", "us", "our" or "Flowers New Malden" refer to the operator of this site and the flower delivery business operating in New Malden. References to "you" and "your" mean our customers, including both individuals and businesses making use of our online flower delivery service.

2. The Order Process

Ordering flowers from Flowers New Malden via our website is designed to be straightforward and user-friendly.

2.1 Placing an Order:
To place an order, simply browse our online selection, choose your desired floral arrangements or products, and add them to your online shopping basket. Continue to checkout where you will be asked to provide necessary details including delivery address (within New Malden or surrounding areas), recipient information, and a preferred delivery date. You will have the opportunity to review your order before submitting it and making payment.

2.2 Order Confirmation:
Once you submit your order and payment details, you will receive an order confirmation acknowledging receipt of your order. Please note, this confirmation does not mean your order has been accepted, only that we have received your request.

2.3 Acceptance of Your Order:
Order acceptance and the formation of the contract between you and Flowers New Malden will occur when we dispatch the ordered products for delivery or otherwise confirm acceptance in writing. We reserve the right to decline orders for any reason, including but not limited to: unavailability of stock, delivery area restrictions, or suspicion of fraudulent activity.

2.4 Delivery Restrictions:
Our flower delivery service covers New Malden and select surrounding areas only. If your requested delivery address falls outside our delivery zones, we reserve the right to decline or cancel your order. Please consult our service area information to ensure eligibility before placing your order.

3. Prices & Payments

3.1 Pricing:
All prices are displayed in Pounds Sterling (GBP) and are inclusive of VAT where applicable. Product prices may not include delivery charges, which are detailed separately at the point of checkout. We reserve the right to change our prices at any time, but any such changes will not affect orders already placed and confirmed.

3.2 Payment Methods:
Payment for all online orders must be made at the time of ordering using the approved payment methods outlined on our website (e.g., major debit and credit cards). Orders cannot be processed or delivered until full payment has been received and cleared.

3.3 Secure Transactions:
We take payment security seriously and use reputable third-party payment processors to handle online transactions. Your payment details are encrypted and processed securely. Flowers New Malden does not store full payment card details on its servers.

4. Deliveries

4.1 Delivery Area:
Flowers New Malden offers flower delivery within New Malden and adjacent localities, as listed on our website. For special requirements or queries regarding delivery outside our standard area, please contact us prior to ordering.

4.2 Delivery Times:
While we strive to deliver flowers on your chosen date, we cannot guarantee delivery times. Most deliveries are made during standard business hours. During high demand periods (such as Valentine’s Day or Mother’s Day), delivery times may vary or be affected by factors beyond our control.

4.3 Incorrect or Incomplete Delivery Information:
Please ensure that the recipient’s address and other delivery details are accurate and complete. We accept no liability for failed deliveries due to incorrect or incomplete address information.

4.4 Delivery Acceptance:
Where possible, the recipient should be available to accept the delivery personally. If not available, we may leave flowers in a safe place or with a neighbour, in accordance with the delivery instructions provided. Flowers New Malden cannot be held responsible for undelivered items in instances where safe delivery cannot be made.

5. Cancellations and Amendments

5.1 Your right to cancel:
You have the right to cancel an order for flower delivery up until 24 hours prior to the scheduled delivery date. To cancel, please notify us as soon as possible, quoting your order number. Cancellations requested less than 24 hours before delivery may not be eligible for a full refund due to the perishable nature of flowers and open preparation.

5.2 Amending Orders:
If you need to amend details of your order (such as recipient information or delivery date), contact us promptly. Amendments are not guaranteed and may not be possible if the order has already entered preparation or dispatch.

5.3 Refunds:
Approved refunds for cancellations made in accordance with these Terms & Conditions will be processed using the original payment method, usually within 7 business days.

6. Returns, Replacements & Quality Assurance

6.1 Perishable Nature:
As flowers are a perishable product, returns are generally not accepted. If you have concerns about the condition of your flowers upon delivery, contact us within 24 hours of receipt.

6.2 Faulty or Damaged Goods:
If you receive flowers in unsatisfactory or damaged condition, we will, at our discretion, either replace the item or provide a credit/refund, provided you have notified us promptly and provided appropriate evidence.

6.3 Substitutions:
Very occasionally, particular flowers or products may be unavailable due to seasonal availability or supply issues. In such cases, we reserve the right to substitute with similar flowers or items of equal or greater value. We will endeavour to inform you of such substitutions.

7. Liability

7.1 General:
Flowers New Malden will not be liable for any indirect, special, or consequential loss or damage in connection with your purchase or use of our online flower delivery services. Our liability in contract, tort, or otherwise for any loss or damage arising out of or in connection with any purchase made from us shall be limited to the total price paid for the order in question.

7.2 Force Majeure:
We are not responsible for any failure or delay in performing our obligations where such failure or delay results from events or circumstances outside our reasonable control. This includes (but is not limited to): acts of God, natural disasters, adverse weather conditions, strikes, pandemics, or supply chain interruptions.

7.3 Allergies & Safety:
Some arrangements may contain pollen or other allergens. Customers are responsible for checking product information and informing recipients of potential risks. We accept no responsibility for allergic reactions or health issues arising from contact with flowers or packaging.

8. Privacy & Data

8.1 Data Collection:
We collect and process your personal data in accordance with our Privacy Policy and all current UK data protection laws. Personal data is used solely for the purpose of processing your flower delivery order and communicating with you about your purchase.

8.2 Third Parties:
We will not share your personal data with third parties except as required for delivery fulfilment or where otherwise required by law.

9. Intellectual Property

All content and images on the Flowers New Malden website are the property of Flowers New Malden or our licensors, unless stated otherwise. Use of our website does not grant you any rights in respect of our intellectual property or that of third parties.

10. Amendments to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be posted to our website and come into effect as of the date published. We recommend that you review these terms each time you use our online flower delivery services in New Malden and surrounding areas.

11. Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact & Further Information

If you have any questions or concerns regarding these Terms & Conditions, please contact us using the details provided on our website. We are always happy to provide more information or clarification regarding your order and our services.

13. Application to New Malden & Beyond

These Terms & Conditions apply to all flower delivery orders placed online with Flowers New Malden for addresses in New Malden and neighbouring areas. Whether you are ordering for yourself, sending flowers to a friend, or organising flowers for a local business or event, these terms cover your interaction with our online flower shop.

Thank you for choosing Flowers New Malden for your online flower delivery needs across New Malden and the surrounding community.